Members of the National Association of Passport and Visa Services (NAPVS) serve U.S. citizens and legal residents of the United States who need assistance with passports and visas. All individuals, companies and institutions that use our members’ services do so voluntarily, and when they use one of our companies, they expect our firms to serve them honestly, efficiently and quickly. Our members are committed to fulfill that expectation completely.
NAPVS members’ clients include thousands of individuals, corporations, universities, medical institutions, non-governmental non-profit organizations, financial and accounting firms, non-profit institutions, travel agencies, tour operators, cruise lines, online booking agencies, and agencies of local, state and federal government.
The NAPVS Code of Conduct is the promise that each NAPVS member company makes to every client it serves. Each NAPVS member has agreed in writing to comply with this Code of Conduct.
The Code details the practices NAPVS members must follow to market their company, to conduct business with U.S. Passport Services and the embassies and consulates of foreign governments, to protect customer privacy, to keep clients accurately informed on passport and visa rules and the processing progress of the client’s passport and visa, and to protect the personally identifiable information of clients.
Only NAPVS Members are required to adopt this Code of Conduct which you can download as a PDF.
Any person who has questions regarding the business practices of any our members should contact our Executive Director, Rob Smith, at (301) 650-2321 or via email at rsmith@napvs.org.